Return and Refund Policy

 

1. General return conditions

We want you to be completely satisfied with your purchases at Wooden Puzzle. If, for any reason, you are not satisfied with your purchase, you may return the item within 30 days of receiving the order, subject to the following conditions:

  • Items must be returned in their original condition, unused, and in their original packaging.
  • Items must be accompanied by the receipt or proof of purchase.

2. Non-returnable items

The following items cannot be returned:

  • Gift cards.
  • Sale or promotional items.
  • Customized or made-to-measure products.
  • Personal care products such as cosmetics and underwear, unless they are still sealed.

3. Return Process

To initiate a return, please follow the steps below:

  1. Contactez-nous : Envoyez un e-mail à notre service client à l'adresse contact@w-puzzles.com with your order number and details of the item you wish to return.
  2. Return Authorization: We will send you a return authorization and instructions on how to send your items.
  3. Return Shipping: Carefully pack the items and send them to the address provided in the return authorization. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also inform you of the approval or rejection of your refund.

  • Approval: If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain timeframe.
  • Rejection: If your return is rejected, we will send the item back to you and inform you of the reasons for the rejection.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at thnstorefzco@gmail.com and follow the instructions for returning the item.

6. Questions and Support

For any questions regarding our return policy, please contact us at:

Address:
61 Bridge Street, Kington, HR5 3DJ, United Kingdom

E-mail: contact@w-puzzles.com