We answer your questions.
Here are all the elements to consider so that you only have to worry about your next moment of relaxation.
What are the delivery times?
Our puzzles are generally delivered within 3 to 8 business days after your order confirmation.
What happens in case of a stock shortage?
In case of a stock shortage on a specific model, the delivery time may exceptionally be extended to 15 business days. In this case, we will inform you immediately by email or phone to keep you updated on the status of your order.
Can I track my order?
Yes, as soon as your order is shipped, you will receive an email containing tracking information so you can follow the progress of your package in real time.
What if I have questions or an urgent need?
If you have a question or a specific request regarding delivery times, do not hesitate to contact our customer service. We will be happy to help you!
Our commitment:
We do our best to meet the announced deadlines and guarantee you a satisfying shopping experience.
Where can I track my order?
You will receive an email with your order tracking directly when the package is shipped.
If you want to track your order, you can access it here: Track my order
What are the delivery fees?
We are happy to offer free home delivery for all our products.
What is the quality of the wood used for your puzzles?
Our puzzles are made from high-quality wood, carefully selected to ensure durability, strength, and a flawless finish. The wood we use comes from FSC (Forest Stewardship Council) certified forests, which means it comes from responsible and environmentally friendly sources.
Do your puzzles contribute to environmental protection?
Absolutely! We are committed to an eco-responsible approach. In addition to working with sustainable and environmentally friendly materials, we reinvest a percentage of our profits to plant trees. Every purchase therefore directly contributes to reforestation and the protection of our planet.
By choosing our puzzles, you are making a gesture not only for your enjoyment but also for the environment. Thank you for supporting our ecological initiatives!
In which countries do you deliver your packages and what are the associated fees?
We deliver to many countries around the world and fully cover shipping costs, as well as customs fees if necessary. However, if you cannot complete your order at the payment (check-out) stage, it means that your country is unfortunately not part of our current delivery zones.
We thank you for your understanding and are constantly working to expand our services to more regions. For any questions or assistance, our customer service is at your disposal!
