General Terms and Conditions of Sale

Article 1 - Scope

These general terms and conditions of sale (T&Cs) apply to all sales concluded on the Wooden Puzzle online store.

Article 2 - Price

The prices of our products are indicated in euros, all taxes included (VAT + other applicable taxes), excluding delivery charges. Delivery charges are indicated before the final order validation.

We reserve the right to change our prices at any time, but products will be billed based on the rates in effect at the time of order validation.

Article 3 - Order

To place an order, you follow the different ordering steps displayed on the site. You have the option to verify and correct your details at each step.

The final confirmation of the order implies acceptance of these terms and conditions of sale and forms the contract.

A confirmation email will be sent to you, including:
- Your order number
- The list of ordered products
- The total price
- The delivery address

Article 4 - Payment

Payment is made online by credit card (Visa, MasterCard, other cards) via the secure Shopify Payments platform.

We reserve the right to suspend or cancel any order in case of non-payment, refusal of payment authorization, or dispute.

Article 5 - Delivery

5.1 Delivery Times
Delivery times are indicated on the site and confirmed when the order is validated. These times are understood as business days.

5.3 Delivery Delay
In case of delivery delay, we will inform you by email. You can contact us to know the status of your order.

Article 6 - Right of Withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify any reason.

To exercise this right, you must notify us of your decision by email or mail. Return costs are your responsibility.

Article 7 - Warranties

All our products benefit from the legal guarantee of conformity (Article L.217-4 of the Consumer Code) and the guarantee against hidden defects (Articles 1641 and following of the Civil Code).

Article 8 - Protection of Personal Data

The data collected is necessary for processing your order and is intended for our sales department. In accordance with the GDPR, you have the right to access, rectify, object to, and delete your data.

Article 9 - Intellectual Property

All elements of the wooden-puzzle.com site are and remain the intellectual and exclusive property of Wooden Puzzle. No one is authorized to reproduce, exploit, redistribute, or use these elements in any way, even partially.

Article 11 - Disputes

These GTC are subject to French law. In case of dispute, an amicable solution will be sought before any legal action. Failing that, French courts shall have exclusive jurisdiction.

Article 12 - Contact

For any questions regarding our GTC or your order, you can contact us: copiwincontact@gmail.com or visit us at 61 Bridge Street, Kington, WLS, HR5 3DJ, GB.